Refund policy

Can I return my order?

Yes. If you're not completely satisfied with your purchase, you may return it within 30 days of receipt, provided the following conditions are met:

• The item is returned in its original packaging with all components included.

• The item shows only normal handling — damage from misuse or carelessness is not eligible.

• Hygiene-sensitive items have been thoroughly cleaned prior to return.

• Damage was identified immediately upon delivery.

• Return shipping costs are the responsibility of the customer.

• Returns are processed within 7 business days; if conditions are met, the return will be confirmed within this period.

• Archer & Bloom reserves the right to refuse returns where items show signs of use or damage not caused by us.

How do I return my order?

To initiate a return, email us at archerandbloom@gmail.com with the following:

• Order number

• Reason for return

• Photo of the item (if damaged)

• Full name and delivery address

We'll respond with the correct return address. Please do not send returns to the sender address — we'll provide the appropriate warehouse address once your return is approved.

Cancellations & Order Modifications

For any changes regarding the shipping address or items in your order, you must notify us within 24 hours of placement. Otherwise, orders are processed and considered final.

Our system processes orders immediately upon placement, so we are unable to intercept shipments once dispatched. If your order is already on its way, please wait until it arrives and then follow the returns process above.

As some items ship from overseas, transit times may be longer than usual and are outside our control. We appreciate your patience.

Refunds

Once we receive and assess your return, we'll process your refund within 14 days using your original payment method. Original delivery costs are non-refundable. Return shipping is at the customer's expense, and items are sent to our central warehouse.