Shipping policy

Shipping Policy

Processing & Delivery

  • All orders include FREE SHIPPING within the United States.
  • Delivery takes 5–10 business days after a 2–3 day processing period.
  • Delivery times depend on your location and the local courier's process.
  • Customers are responsible for any applicable local taxes, duties, or customs charges for international orders.
  • We currently offer worldwide shipping, delivering to most countries.

Order Cancellation

  • You may request cancellation within 5 minutes of placing your order.
  • Cancellation approval is subject to the processing status at our fulfillment center and is only applicable to credit card payments.

Returned to Sender

If an item is returned due to an incorrect or insufficient address:

  • A $10 USD restocking fee applies.
  • No refund will be issued if the package is destroyed and not returned to our warehouse.

If the package is refused or undeliverable after all delivery attempts:

  • Up to 50% of the purchase price will be charged as a resale/logistics fee.

Packages Marked as Delivered but Not Received

If a package is marked as delivered by the courier but has not been received, the responsibility for investigation lies with the shipping carrier. To proceed with any claim, customers must provide one of the following within 3 business days of notification:

  • Official certification of loss from the courier
  • A police report
  • Proof of contact with the courier (e.g. email confirmation, case or reference number)

Once the required documentation is received, we will submit a claim to the courier on your behalf. Claim investigations may take 4–10 business days depending on the courier's process.

Incorrect or Incomplete Shipping Address

Customers are responsible for ensuring all shipping details provided at checkout are accurate and complete. If an order is delayed, lost, or undeliverable due to an incorrect address, we are not responsible for the loss. However, we may offer a reshipment under the following conditions:

  • A reshipment fee of $8 USD to $18 USD will apply depending on courier rates.
  • Reshipment will only be processed after customer confirmation and successful payment of the applicable fee.

Policy Acknowledgement

By placing an order, customers acknowledge and agree to these shipping, delivery, and reshipment terms.